Roles & Responsibilities
- Manage customer onboarding, platform activation, and repeat usage.
- Build strong customer relationships to drive retention and volume growth.
- Coordinate with internal teams, suppliers, and OMCs for seamless order fulfilment.
- Resolve customer queries, payments, and delivery-related issues promptly.
- Identify upselling and cross-selling opportunities within existing accounts.
- Maintain CRM data and track customer performance across assigned accounts.
Job Requirements
- 2–4 years of experience in Customer Success, Sales, or B2B customer-facing roles.
- Excellent communication skills in Kannada; English and Hindi preferred.
- Solid relationship management, negotiation, and problem-solving skills.
- Comfortable with field visits, CRM tools, and travelling across Karnataka
📌 Customer Success Associate (Pune)
🏢 Repos Energy
📍 Pune
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