Working Hours: 8 AM to 5 PM EST (EVENING SHIFT IN INDIA)

Completely Remote Job

1. Student Communication & Support
- Respond promptly and professionally to student queries via WhatsApp, email, or calls.
- Maintain a supportive, empathetic, and solution-oriented communication style.
- Track unresolved queries and follow up until resolution to ensure student satisfaction.

2. Lead Management & Onboarding
- Respond to new leads by sharing detailed course and fee information.
- Call prospective students to answer their questions and guide them toward the right program.
- Manage onboarding of recent students — confirm enrollment, collect required details, and introduce them to their assigned trainer or group.

3. Database Management
- Maintain and regularly update records of all new and existing students, including contact details, enrollment status, course level, trainer assignment, and payment information.
- Ensure data accuracy and confidentiality across all digital platforms or internal tracking systems.
- Maintain logs of follow-ups and lead progress.

4.



Trainer Coordination & Slot Management
- Maintain visibility of all trainer schedules and available slots.
- Coordinate with trainers to confirm class timings, address schedule changes, or fill open slots.
- Ensure proper student-trainer allocation for both 1-on-1 and group sessions.

5. Scheduling & Operations
- Help maintain and update the master schedule of all batches.
- Communicate any schedule changes, holidays, or make-up sessions to students promptly.
- Support transitions between levels (A1 → A2 → B1, etc.) and ensure smooth handovers.

6. Quality & Experience Monitoring
- Collect feedback from students regarding classes and trainers; report insights to management.
- Track attendance and engagement levels; flag drop-offs or inactive students.
- Suggest process improvements for better communication or student retention.

7. Reporting & Documentation
- Prepare weekly and monthly reports on:
- New admissions an

📌 Assistant Program Coordinator (India)
🏢 Learn French with Anks
📍 India