Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Customer Support Executive / International Voice Process Associate

Key Responsibilities
- Handle customer calls professionally and efficiently
- Resolve customer queries, complaints, and requests
- Provide accurate information about products/services
- Maintain quality standards and call KPIs
- Update customer records in CRM systems
- Escalate unresolved issues to relevant teams
- Follow communication scripts and process guidelines
- Ensure customer satisfaction and positive experience

Required Skills
- Excellent verbal communication in English
- Valuable listening and interpersonal skills




- Ability to handle international customers politely
- Basic computer knowledge
- Typing and multitasking skills
- Willingness to work in rotational/night shifts

Eligibility
- BE/BTECH/BSC/POSTGRADUATES Freshers are not eligible
- Freshers and experienced candidates can apply
- Prior BPO/Customer Support experience is an advantage

Work Details
- Shift: UK Rotational shifts
- Location: Work from Office
- Week Offs: Rotational
- Salary: Based on experience and company standards
- Attractive incentives based on performance

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Walk-in || Hiring For Voice Process Associates (Bengaluru)
🏢 Firstsource
📍 Bengaluru