PURPOSE OF THE ROLE

A two-to-three-line statement outlining the objective or the reason for which the job exists.
- To prepare new as well as review existing policies and processes related to Liability accounts and their

related information, communications, request forms, etc. To impart information to internal and external

customers related to the same
- Conduct regression of implemented processes
- Manage regulatory / compliance / audit observations
- Ensure implementation of various regulatory guidelines

These responsibilities are representative, and the role holder is also responsible for any other job

assigned by the superior authorities from time to time. This section in not intended to be an exhaustive

listing of all activities done by the role holder. It should capture only the key responsibilities of the role. Metrics that are used to evaluate the success / performance of the role; specific targets do not need to be included as those would change from Y-o-Y.

Strategy and





Planning • Personal responsibility for making decisions in both easy and complex issues within given timelines related to processes and policies in consultation with Team Lead/ Unit Head.

1. Oversee and guarantee the prompt updating of annual and regular portfolio mapping cycles in FCR. 2. Ensure timely execution and completion of mapping review notes. 3. Manage and reduce queries and escalations in a timely manner pertaining to mapping - Ensure that customer escalations

Policies, Processes

& Procedures • Review any process for efficacy, compliance, gaps and certifying the same for continual regression • Ensuring continual monitoring of key matrices to identify gaps and areas of improvement and action on the same • 100% adherence to KYC/AML Policy, Regulatory guidelines, identifying gaps, risk factors & mitigants.

Regular review and modification of processes and policies pertaining to account maintenance and instructions and regulatory processes such as Re-KYC, CKYC Updation, B

📌 Process Manager-Liabilities Process, Governance and Controls- Mumbai
🏢 Yes Bank
📍 Mumbai