Role: SOTO / Offshore Ticketing Executive

Location: Lower Parel, Mumbai

Experience: 2-4 years

Education: Graduate

Job Summary:

We are looking for a Travel Consultant International Ticketing (SOTO) to manage end-to-end international ticketing operations, including ticket issuance, reissues, refunds, exchanges, and schedule changes through Sabre GDS. The ideal candidate should have solid knowledge of airline fare rules, BSP processes, and international ticketing, with the ability to handle complex itineraries while ensuring accuracy, compliance, and excellent service delivery.

Job Responsibilities:
- Handle end-to-end SOTO (Sold Outside, Ticketed Outside) and offshore international air ticketing through Sabre GDS.
- Create, modify, and manage complex international PNRs for one-way, round-trip, multi-city, and open-jaw itineraries.
- Issue, reissue, revalidate, and exchange international tickets in accordance with airline fare rules.
- Process voluntary and involuntary changes, including schedule changes, flight cancellations, rerouting, and airline operational disruptions.




- Verify fare rules, routing restrictions, ticket validity, baggage policies, and minimum/maximum stay requirements.
- Calculate fare differences, additional collections, taxes, penalties, residual values, and applicable service charges accurately.
- Coordinate with airlines, consolidators, and support teams for waivers, approvals, and ticketing exceptions.
- Handle ticket cancellations and refund requests in line with airline policies.
- Monitor airline queues, schedule change queues, and pending ticketing cases to ensure timely closure.
- Provide timely updates to travel agents regarding ticket status, airline advisories, and itinerary changes.
- Ensure compliance with airline policies, BSP regulations, ADM prevention guidelines, and company SOPs.
- Maintain accurate documentation and prepare operational MIS reports.
- Work closely with customer support, operations, and airline teams to res

📌 SOTO Ticketing (Mumbai)
🏢 Tripjack
📍 Mumbai