About the role

You'll be a first point of contact for parents, students and school admin staff calling in with questions or issues everything from admission enquiries to ERP login problems. It's a role that touches every division we run, so you'll learn the whole business fast.
Key Responsibilities
- Handle inbound calls and enquiries across admissions, ERP support and general questions
- Log and track every interaction accurately in our CRM
- Provide basic remote IT troubleshooting, escalating complex issues to engineering
- Work rotating shifts to help cover 24 7 support
Requirements
- Clear spoken and written English (and Telugu/Hindi a strong plus)
- Comfortable with computers, CRMs and picking up recent software quickly
- Patient, clear communicator under pressure
- Prior call center or customer support experience is a plus, not required

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📌 Customer Support Executive (Hyderabad)
🏢 K-Innovative hub
📍 Hyderabad