Main Responsibilities & Tasks:
- Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with finance department
- Take responsibility for the registration and follow up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update key products end user list




- Manage requests for technical documentation and quotation for customers
- Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g. customer complaints on loss / delays

Qualification & Skills:
- Academic degree in business administration or similar
- Minimum 2-3 years of work experience in customer service or order processing department
- Reporting skills
- Service and detail orientated
- Solid understanding of product and service portfolio
- Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
- Positive communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Fluent in English

📌 Service Support Lab Products (Bengaluru)
🏢 Sartorius
📍 Bengaluru