Manager, People

About the Team: Walmart’s Customer Engagement Services (CES) team is at the forefront of delivering best-in-class support to our customers, stores, and associates through phone, chat, and email. As a high-volume, metrics-driven center handling over 10 million contacts annually, CES is a dynamic environment where associates thrive by solving real-world problems and creating meaningful customer experiences.

About the Role:As a Manager, People Partner supporting Walmart’s CES team, you will play a pivotal role in enabling a high-performance, associate-centric culture. Embedded within a fast-paced and customer-focused setting, you will collaborate with business and HR stakeholders to align people strategies with operational priorities, ensuring that all initiatives contribute meaningfully to associate success and organizational outcomes.

You will:

Champion the consistent implementation of HR policies and processes, ensuring fairness, compliance, and alignment with Walmart’s values.

Manage the end-to-end associate lifecycle, including onboarding,



performance management, grievance resolution, and offboarding, with a focus on operational excellence.

Execute cyclical people processes such as goal setting, mid-year and annual performance reviews, promotions, and compensation planning, ensuring timely and accurate delivery.

Facilitate and support team-level talent discussions, enabling leaders to identify development opportunities, succession plans, and career pathways.

Deliver insights into people trends, leveraging internal data and external benchmarks to inform strategic decisions and enhance organizational effectiveness.

Design and lead engagement initiatives and communication forums, fostering transparency, inclusion, and a strong sense of associate belonging.

Develop and manage associate satisfaction and retention programs, tailored to CES needs, aimed at boosting morale and long-term engagement.

Support learning and development efforts, c

📌 MANAGER, PEOPLE (Bengaluru)
🏢 Walmart Global Tech India
📍 Bengaluru