We are looking for a proactive and client-focused Client Success Executive to join our growing marketing agency. This role is pivotal in ensuring client satisfaction, maintaining robust relationships, and coordinating with internal teams to deliver high-impact marketing campaigns. The ideal candidate is a great communicator, well-organized, and understands how to translate client needs into actionable plans.

Key Responsibilities

Client Success Executive
- Act as the primary point of contact for assigned clients.
- Maintain regular communication and ensure timely updates, feedback, and approvals.
- Build strong, long-term relationships based on trust and performance.

Project Coordination
- Understand client goals and communicate briefs clearly to internal teams.
- Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.
- Track project timelines, deliverables, and client expectations.

Campaign Oversight & Reporting
- Oversee the execution of digital marketing campaigns (organic & paid).




- Ensure alignment between campaign performance and client objectives.
- Prepare and deliver performance reports, insights, and recommendations.

Problem Solving & Support
- Handle client concerns, feedback, and escalations with professionalism and urgency.
- Offer proactive solutions to improve service and campaign outcomes.
- Help clients understand digital marketing services and campaign strategy.

Follow-ups & Documentation
- Maintain proper documentation of discussions, requirements, and approvals.
- Send follow-ups to clients, internal teams, and vendors to ensure accountability.
- Schedule meetings, calls, and reviews as required.

Job Requirements
- Bachelor s degree in Marketing, Communication, Business, or a related field.
- 1 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).
- Excellent communication and interpersonal skills

📌 Client Success Executive (Surat)
🏢 Dechcept
📍 Surat