Role Description
Job Description: ServiceNow CSM Developer

Job Title

ServiceNow CSM Mid Developer

Experience
5 to 7 years of overall IT experience, with strong hands-on experience in ServiceNow development and configuration.

Role Overview

We are looking for a skilled ServiceNow CSM Developer to support and enhance the existing ServiceNow Customer Service Management platform. The role will focus on maintaining the configurations and capabilities already delivered, resolving defects, implementing enhancements, and developing new CSM features based on evolving business requirements.

The successful candidate should be comfortable working in an Agile delivery and support workplace and collaborating with business analysts, QA engineers, product owners, architects, and business stakeholders.

Key Responsibilities
- Configure, customise, and enhance ServiceNow Customer Service Management capabilities.
- Analyse and resolve defects within the existing ServiceNow CSM implementation.
- Design and deliver enhancements and new CSM features based on approved business requirements.




- Configure and customise:
- CSM Case Management
- Case lifecycle and status models
- Assignment and routing rules
- Customer and agent notifications
- Service Level Agreements
- Customer Service Workspace
- Service Portal and customer-facing forms
- Record producers and catalogue items
- Develop and maintain:
- Business Rules
- Client Scripts
- Script Includes
- UI Policies and UI Actions
- Data Policies
- Access Control Rules
- Scheduled Jobs
- Transform Maps
- Flow Designer workflows
- Develop integrations between ServiceNow and external platforms using REST APIs, web services, and other supported integration mechanisms.
- Support enhancements to portals and workspaces, including widgets, forms, pages, and user experiences.
- Perform technical analysis, impact assessment, coding, configuration, unit testing, debugging, and defect resolution.
- Prepare and manage update sets and support deploy

📌 Developer III (Kochi)
🏢 UST
📍 Kochi