Job Title: International Voice process
Requirements
- Qualification: Any Graduate
- Experience: 1 - 3 Years
- Location: Mumbai
- Mode of Work: WFO
- Mode of Interview: Virtual
- Mode of Hire: Permanent
Must Have Skills
- International Voice process
- Inbound and outbound calls
- US Process
- BPO
Roles and Responsibilities
- Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information
- Handle customer complaint and escalations by providing explanations and taking necessary steps
- Follow the defined standard operating procedure and guidelines to provide accurate information to the callers
- Find alternate solutions by researching and exploring information using available resources
- Identify and escalating unresolved issues and keeping supervisors in loop
- Maintaining call logs with adequate details of the call and the caller
- Ability to work on data for various reporting and analysis
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📌 Customer Service professional (Mumbai)
🏢 Black And White Business Solutions
📍 Mumbai
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