Role & responsibilities
- Daily checks and BAU monitoring including fault resolution
- Identify and resolve issues with applications, following agreed procedures.
- Uses application management software and tools to collect agreed performance statistics.
- Carry out agreed applications maintenance tasks.
- Prioritise and diagnose incidents according to agreed procedures.
- Document and close resolved incidents according to agreed procedures.
- Draft and maintain procedures and documentation for application support.
- Participate in post Incident reviews, helping to provide a continually improved service for our customers and stakeholders.
- Other tasks: To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment

Preferred candidate profile

What we are looking for:
- 2-3 years of experience in Production Support, Application Monitoring, Platform Operations, or similar roles.
- Bachelors degree or higher in Computer Science, Mathematics, Engineering, Physics, or a related field,



or equivalent work experience. Degree in Commerce or IT is preferred.
- Intermediate SQL proficiency and solid diagnostic capabilities, with handson experience analysing logs, workflows, and platform behaviour.
- Strong grounding in ITIL practices, especially Incident, Problem, and Change Management.
- Strong analytical thinking and proven problem-solving abilities with excellent attention to detail.
- Strong communication skills for stakeholder coordination, documentation, RCA review, and operational reporting.
- Experience with monitoring and operational tools like Splunk, ServiceNow, PagerDuty, New Relic, etc.
- Ability to prioritise and execute tasks effectively in a highpressure environment.
- Excellent organisational, administrative, and time management skills.
- Willingness to work extended hours when required, particularly around project deadlines, in exchange for commensurate rewards.
- Excellent verbal and wr

📌 Global Response Analyst (Gurugram)
🏢 FNZ Group
📍 Gurugram