Summary
EYE Q Vision Hospital is looking for application support Analyst. in this you will be responsible for troubleshooting service requests, providing timely resolutions to application-related issues, and ensuring that our systems meet the needs of end users. Your analytical skills will be put to the test as you identify solutions to non-standard requests and conduct user training. This role offers a unique opportunity to work closely with third-party vendors and contribute to the development and implementation of policies that enhance operational efficiency. If you are passionate about technology and healthcare, this is the perfect opportunity to make a meaningful impact.
Responsibilities
- Provide application support services for Eye Q EMR/HMR, addressing service requests via tickets, email, and phone.
- Identify solutions to non-standard requests and troubleshoot moderately complex application-related problems.
- Ensure timely resolution of application-related errors and issues, maintaining high user satisfaction.
- Test the functionality of applications to ensure optimal performance and user experience.
- Coach and provide feedback to team members, fostering a collaborative work setting.
- Serve as a resource for others in the IT department, sharing knowledge and expertise.
- Document and communicate effectively to ensure timely resolutions and updates.
- Collaborate with third-party vendors to support the Eye Q product and its functionalities.
- Analyze technology solution options and provide feedback to relevant stakeholders.
- Conduct and manage end-user application training for both existing and new users.
- Document change requests and coordinate with the application development team to execute system changes.
- Perform data analysis to extract insights from trends, aiding in the improvement of operational activities.
- Support the development and implementation of policies and procedures to ensure systems align with organizational business requirem