We are hiring for the role of Customer Support Executive (Voice Process).

Interview Location:
Ground Floor, Tower 1A, RMZ Millenia Business Park 1
143, Dr. MGR Road, Kandanchavadi, Chennai 600096

Interview Time: 10:00 AM 5:00 PM
Shift: Night Shift (6:30 PM 3:30 AM)
Contact: Sowmya (phone hidden)(Only WhatsApp, Share your Resume as Customer Support)

Job Role:
• Make follow-up calls to insurance companies regarding pending claims.

Key Responsibilities:
• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
• Maintain records of customer interactions, feedback, and resolutions.
• Ensure customer satisfaction by following up on queries and providing timely updates.
• Collaborate with internal teams to resolve technical or service-related issues.
• Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).





Required Skills & Qualifications:
• Bachelors degree or equivalent (preferred, not mandatory).
• 0–2 years of experience in customer support / call center / client servicing (with proper documents).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to remain calm, empathetic, and professional under pressure.
• Basic computer knowledge and familiarity with CRM tools is an advantage.

Key Competencies:
• Customer-first mindset
• Positive attitude and patience
• Time management and multitasking skills
• Team player with accountability

Perks & Benefits:
• Fixed night shift (Monday–Friday)
• Cab facility (Pick-up & Drop)
• Attractive salary + incentives
• Excellent learning and growth platform for freshers
• Supportive and collaborative work setting
• Training and development programs

Regards

Sowmya - (phone hidden)

📌 Walk-in || International Voice Process Executive-CSE (Chennai)
🏢 Omega Healthcare
📍 Chennai