The role holder would be responsible for understanding the GST policy/processes related to Services which include GST Common Portal (Core Services-Registration, Returns, Payment Back End Services- IGST settlement and others), Value Added Services, Tax Payer Profiling Utility and providing inputs (business requirements) to the Technology team for system implementation/upgradation.
Key Responsibilities

Stakeholder Relationship Management
- Stakeholders Identification
- Identify the pool of external stakeholders, comprising of Senior Officials of the different tax administrations/ competent authorities to be collaborated with for adoption of GSTN services (i.e. Core and Cafeteria/Value Added)

Collaborate with the pool of internal stakeholders.
- Stakeholder Need Identification and Relationship Management
- Develop effective processes and mechanisms for understanding and capturing the needs of stakeholders from Services.
- Build relationships, liaison and conduct discussions with Officials of different tax administrations/ competent authorities,



to proactively understand their needs and expectations from GSTN Services (i.e. Core and Value Added).

Feedback Gathering and Grievance Redressal
- Review the requirements of stakeholders on an ongoing basis by collecting feedback in a process oriented and structured manner.
- Identify the common trends in requirements and grievances; Ensure resolution of the same in a timely manner.

Operations
- Work on following areas after understanding the requirements related to the specific area assigned
- GST Common Portal (Core Services) i.e. Registration, Returns and Payment.
- Value Added Services i.e. state specific set of services, Reports/ MIS for each of the functionality modules (registration, tax payment and returns) etc.

Back End Services (IGST settlement and Others).
- Ensure alignment of finalized GSTN applications and services with the stakeholders? needs.
- Obtain inputs from the sub function heads (i.e. Core Services,

📌 Manager (Services) (New Delhi)
🏢 Goods and Services Tax Network (GSTN)
📍 New Delhi