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Your Role

As the Head of Operations -, you would have a broad view of all aspects of the delivery operations across streams, and geographies globally,operatingout of India. You would be responsible to lead operations of a large marcomm services unit to build in efficiency in delivery operations,key priorities,introduce recent processes in hiring/talent demand forecasting, introduce work-flow automation,project feedback, employee engagement attrition, management reporting on an on-going basis.

In this role you will play a key role in:

Manageand bring in efficientoperational change through new processes,dashboardsand team communication

Support the Global Lead on managing all operations.



Bring inan overview of all key delivery projects across streams and progress ontimelydelivery on the same.Youllbe responsible fordeliveryOperationsreporting(ManagementReviews,Reporting, Invoicing,SLA/KPI trackingetc.).

Financial management, audits

You will be managing along with the Global Lead, all inputsrequiredfor financial overview and targets (budget management, revenue management, competitiveness,utilizationmetrics) for resources in India. You willbe responsible forfinancial tracking and reporting with the finance team.You will also manage various management reporting requirements, like reviews,auditsetc.

Manage talent forecast,recruitment,HR liaison

You will be responsiblefor drivingandoptimizingtherecruitmentprocess and dashboards and you willwork with theLeads (Design, Digital Content,Comms, Marketing,ABM Pursuits) to identify recruitment needs andbewithlocatethe single point of contact withHRand the practice teamin the recruitment process forall keyhires.You w

📌 Head Of Operations (Navi Mumbai)
🏢 Capgemini
📍 Navi Mumbai