Job Title: CX Transformation Sales and Solutions – AGM

Location: Pan India

Experience Requirements And Qualification
15+ years of experience in BPM/IT/consulting/customer operations, with significant exposure to CX transformation, sales, presales or solutioning.

Graduate degree required; MBA/PGDM preferred.

Lean Six Sigma, design thinking, customer journey mapping, COPC or equivalent CX/process excellence certification will be an advantage.

Prior leadership experience in managing cross-functional pursuit teams or transformation teams is preferred.

Lead proactive and reactive CX transformation pursuits from prospect qualification to proposal, client pitch, solution defence and closure support.

Develop CX transformation roadmaps covering customer journeys, contact center modernization, omnichannel engagement, digital adoption, automation and analytics-led experience improvement.

Create and own value propositions, business cases, cost-benefit models and transformation benefit commitments for client opportunities.

Partner with delivery, technology, transition, pricing,



consulting and alliance teams to create integrated CX solutions and commercials.

Engage CXO and senior client stakeholders as an industry and business advisor on customer service transformation and digital customer operations.

Build and maintain reusable sales collaterals, proposal templates, demos, client case narratives, benchmarks and solution accelerators.

Guide SMEs, transformation consultants, black belts, contextual masters and technology resources during pursuit solutioning and delivery mobilization.

Drive governance around transformation benefits, milestone realization, transition readiness and solution handover to delivery teams.

Domain And Process Expertise
Strong understanding of contact center operations, digital customer support, omnichannel service, customer journey design and customer service KPIs.

Experience across domains such as BFSI, telecom, retail, utilities, health

📌 CX Transformation Sales and Solutions – AGM – Pan India (Hyderabad)
🏢 Golden Opportunities
📍 Hyderabad