IT Support Engineer

Location: Delhi
Experience: 2-3 Years
Employment Type: Full time

About the Role

We are looking for an IT Support Engineer with 23 years of experience to provide reliable day-to-day IT support to employees. The role will be responsible for end-user support, hardware and software troubleshooting, network support, system administration, and basic infrastructure support across the organization.

The ideal candidate should have strong troubleshooting skills, a customer-service mindset, and the ability to resolve IT issues efficiently while maintaining security and operational standards.

Key Responsibilities
- Provide local IT support to employees for hardware, software, network, and system-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, monitors, printers, scanners, and other IT peripherals.
- Diagnose and resolve Windows OS, Microsoft Office/365, email, browser, application, and system-related issues.
- Support employee onboarding and offboarding, including system setup, account provisioning, asset allocation,



and access management.
- Troubleshoot LAN, Wi-Fi, VPN, DNS, DHCP, TCP/IP, and basic network connectivity issues.
- Monitor and support basic IT infrastructure, servers, network devices, and office IT equipment.
- Manage IT assets, maintain hardware/software inventory, and ensure proper tracking of company-issued devices.
- Install software, apply patches and updates, and ensure systems comply with company IT and security standards.
- Provide remote and onsite technical assistance and maintain proper documentation of IT incidents and resolutions.
- Coordinate with vendors and service providers for hardware repairs, internet connectivity, AMC, and other IT services.
- Support backup, antivirus/endpoint security, system updates, and basic cybersecurity controls.
- Maintain IT documentation, knowledge articles, and troubleshooting procedures.
- Escalate complex technical issues to the appropriate internal tea

📌 IT Support Engineer (New Delhi)
🏢 Tuteck
📍 New Delhi