Job Description:

Leads end-to-end operational readiness for transformation programs, ensuring Operations are fully prepared to execute recent processes, systems, and workloads through go-live and stabilization. Responsible for readiness strategy, planning, documentation, training alignment, operational validation, cutover execution, and hypercare support.

Key Responsibilities -

Program Readiness Leadership
- Own and deliver the Ops Readiness strategy and execution plan for assigned program
- Serve as primary Operations Readiness contact for program leadership
- Align readiness milestones with SIT, UAT, conversion, and go-live timelines

Operational Design & Documentation
- Oversee development and validation of:
- Operations approach documents
- Administrative guidelines
- Procedure documentation / job aids
- Ensure future-state processes align to system functionality and business requirements

Readiness Validation & Impact Management
- Lead Operational Impact Analysis and readiness assessments
- Identify operational risks, process gaps, and capacity impacts




- Drive readiness sign-offs prior to go-live

Training & Enablement Oversight
- Partner with training teams to:
- Define training strategy and curriculum
- Validate procedures for training readiness
- Ensure environment and access readiness

Ops UAT / Pilot Coordination
- Coordinate Operations participation in UAT and pilot testing
- Ensure test scenarios reflect real business processes
- Support defect triage and readiness validation

Cutover & Hypercare Execution
- Own Operations Cutover Plan and execution readiness
- Ensure staffing, communications, and contingency plans are in place
- Lead Ops support through hypercare and stabilization phases

Governance & Stakeholder Management
- Lead readiness governance cadence:
- Status reporting
- Risk and issue management
- Stakeholder updates and escalations
- Collaborate across Ops, IT, QA, Training, and Business stakeholders

Required Qualifications
- Bachelor’s deg

📌 Associate Manager of Software Engineering/58 (Noida)
🏢 DXC Technology
📍 Noida