Job description:

Job Title: Senior Executive International Customer Support

Role Overview:

The Senior Executive – International Customer Support is responsible for managing global distributor

relationships, supporting sales operations, coordinating cross-functional activities, and ensuring

smooth execution of international business processes.

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Key Responsibilities:

Distributor Management:
- Onboard recent international distributors and maintain strong relationships.
- Track distributor performance, sales data, targets, and agreement validity.
- Prepare and manage distributor agreements and conduct regular review meetings.

Sales Coordination & Reporting:
- Monitor distributor sales and share performance data with internal Sales Officers.
- Support sales growth through coordination of schemes, follow-ups, and performance tracking.

Marketing & Promotional Support:
- Coordinate dispatch of promotional materials and gift kits to distributors.
- Plan and execute monthly social media content in coordination with the Marketing team.




- Identify and coordinate with vendors for promotional items and giveaways.

Training & Support:
- Provide website introduction and website module training to newly onboarded distributors.
- Assist in product trainings in coordination with the Export Marketing team.

Operations & Coordination:
- Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth

execution based on the nature of the work.
- Handle team queries related to distributor details, ERP updates, and website modules.
- Support team operations in the absence of reporting managers.

Documentation & Compliance:
- Maintain records such as distributor registers, inquiry registers, agreements, and feedback

forms.
- Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory

teams.
- Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:
- Coordinate with the Export Manager

📌 Senior Executive- International Customer Support (Mumbai)
🏢 Sisco Research Laboratories
📍 Mumbai