Undergraduate/Graduate Require for Customer Support of International Ecommerce Process.
Location - Jaipur
Eligibility Criteria
- Minimum 6 months of customer service experience (on paper mandatory)
- Good communication skills in English and Hindi
- Minimum qualification: 10+2 or above
- Comfortable working in rotational shifts
- Immediate joiners preferred
Key Responsibilities
- Handle customer queries and provide timely resolutions.
- Assist customers with concerns related to:
- Wrong items received
- Delayed deliveries
- Damaged products
- Refunds and replacements
- Order status and general inquiries
- Ensure high levels of customer satisfaction through professional and empathetic interactions.
- Maintain accurate records of customer interactions and resolutions.
- Follow company processes and quality standards while addressing customer concerns.