27 Aug
|
Ecoholics - Largest Platform for Economics
|
Bhopal
27 Aug
Ecoholics - Largest Platform for Economics
Bhopal
We’re Hiring:
Student Relationship Executive- CRM
? Location: Bhopal (Work from Office)
? Employment Type: Full-Time
?Experience: 0-3 years (Freshers with good communication skills are welcome to apply)
?Working Hours: 10am to 6pm (Monday - Saturday)
About The Role
We are looking for a smart, proactive, dependable, and responsible Student Relationship Executive (CRM) to manage the post-admission student experience.
The candidate will be responsible for maintaining strong relationships with students, ensuring timely communication, coordinating course-related requirements, resolving student concerns, and making sure that no key task or commitment is missed.
Key Responsibilities
- Build and maintain strong, professional, and positive relationships with students after admission.
- Act as the
primary communication bridge between students, faculty, and internal teams.
- Communicate class schedules, changes, announcements, and other important course updates to students on time.
- Coordinate and provide support during online Zoom classes,
ensuring smooth communication between students and faculty.
- Ensure timely delivery of study materials, PDFs, recordings, tests, and other course resources.
- Handle student queries, discrepancies, complaints, and concerns with patience and professionalism.
- Coordinate with faculty, academic, operations, content, and technical teams to resolve student issues.
- Take
complete ownership of student concerns from initiation to closure and follow up until resolution.
- Proactively identify potential issues and take timely action to prevent delays and dissatisfaction.
- Manage multiple students, batches, and tasks while maintaining accuracy and meeting deadlines.
- Maintain proper records of student communication, requests, feedback, and resolutions.
- Focus on delivering an excellent
post-admission / after-sales
student experience and maintaining high student satisfaction.
Key Responsibilities
- 1+ years of experience in Custom
📌 Student Relationship Executive (Bhopal)
🏢 Ecoholics - Largest Platform for Economics
📍 Bhopal