Role Purpose

The Control Tower Specialist will be responsible for driving end-to-end visibility and control of the supply chain for the Staples category, ensuring seamless coordination across order management, planning, warehousing and logistics. The role requires strong systems expertise (SAP/HANA/ECC), advanced analytics capability (Power BI, SQL, Advanced Excel, Azure) and a solid understanding of supply chain operations to enable timely, data-driven decision making.

Key Responsibilities

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Systems & Data Management:

Hands-on working knowledge and understanding of SAP- HANA and ECC modules relevant to order-to-cash and supply chain processes.

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System Interfaces:

Strong understanding of system interfaces including WMS (Warehouse Management System) and TMS (Transportation Management System) to ensure smooth data flow across platforms.

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Analytics & Reporting:

Expertise in Advanced Excel, Power BI, SQL and MS Azure to build, maintain and enhance reports and dashboards.

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Data Modelling:

Solid understanding of building data models,



reports and dashboards that enable faster and more accurate decision making across the supply chain.

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Supply Chain Domain:

Sound understanding of Supply Chain, Logistics, Order Management and Planning functions to support control tower operations.

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Control Tower Operations:

Monitor daily supply chain performance (order fulfilment, inventory, in-transit shipments, delivery timelines) and flag exceptions/deviations proactively.

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Issue Resolution:

Identify bottlenecks and exceptions across the order-to-delivery cycle and coordinate with cross-functional teams (warehousing, transportation, planning, customer service) for timely resolution.

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MIS & Dashboards:

Prepare and publish periodic MIS reports, dashboards and performance scorecards for review with stakeholders and leadership.

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Process Improvement:

Drive continuous improvement initiatives to enhance control tower processes, reduce turnaround time and improve servi

📌 Supply Chain Control Tower Specialist (Bengaluru)
🏢 Reliance Consumer Products
📍 Bengaluru