Job title: AI/ML Senior Specialist
Location: Kochi (Hybrid)
Contract: Permanent, full-time
About us:
Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.
Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.
Cyncly is now embarking on an exciting journey as we continue to expand through robust organic growth and complementary acquisitions,
backed by leading growth private equity firms specializing in technology
About the Role
Cyncly is establishing a dedicated AI Centre of Excellence (AI CoE) in Kochi, India, to build, fine-tune, and operationalize on-premises large language models across Cyncly's product suite. The AI/ML Engineer is a hands-on technical role responsible for training pipelines, fine-tuning domain-specific models, embeddings infrastructure, and integrating AI across five LLM use cases: product knowledge search, document intelligence, Service Desk ticket classification and resolution drafting, developer copilot assistance, and conversational product configuration.
Key Responsibilities
LLM Fine-Tuning & Training Pipelines
- Implement and maintain supervised fine-tuning (SFT) and RLHF pipelines for Cyncly domain-specific models, leveraging proprietary product catalogue, documentation, and support data.
- Apply LoRA/QLoRA fi
📌 AI/ML Senior Specialist (Kochi)
🏢 Cyncly
📍 Kochi