About Exotel

Exotel is a Customer Engagement Platform for businesses, built for interactions handled by both people and AI agents.

We provide the stack behind those interactions - voice, SMS, WhatsApp, RCS and the telephony infrastructure underneath it. Our customers use Exotel to sell, support, collect payments, resolve issues and serve millions of their own customers.

Voice AI is a major part of where this is going.

Our Voice AI agents answer and place phone calls, reason with an LLM, integrate with customer systems and complete tasks. Customers are already running them in production and paying us by the minute.

The market is moving fast. Models are getting better and cheaper, latency is falling, and new competitors appear constantly. We need someone who can build the business at that pace.

The role

You will build and run Voice AI as a business.

You own the product, revenue and gross margin: where we play, what we build, what we price, who we pursue and what we walk away from.

You will run a self-contained pod of Product Managers, engineers,



delivery and forward-deployed engineers. The pod owns the journey from the first customer conversation to a production voice agent.

You are not here to execute a roadmap. You decide what the roadmap should be.

What you will own

Strategy

Decide where we should win and where we shouldn’t.

Build a explicit view of:
- The segments and use cases worth pursuing.
- Our real advantages and where they are weak.
- What we should build, buy or deliberately leave alone.

Test that view through customers, deals and losses. The roadmap should follow from it.
Product

Set the bar for what a great voice AI product looks like.

Decide:
- Which workflows agents should handle end-to-end.
- What belongs in the product versus customer-specific work.
- How agents integrate with the tools and systems customers already use.
- Where to use the best model versus the cheapest model that gets the job done.
- What to build ourselves and what to

📌 Head of Voice AI (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru