Key Responsibilities
- Supervise daily F&B; operations and ensure smooth service.
- Lead, guide, and monitor F&B; staff during shifts.
- Ensure high standards of guest service and customer satisfaction.
- Allocate duties and prepare staff deployment as required.
- Monitor food and beverage quality, presentation, and hygiene.
- Handle guest complaints and resolve issues professionally.
- Ensure compliance with company policies, SOPs, and safety standards.
- Monitor inventory, stock levels, and wastage.
- Coordinate with the kitchen and other departments for smooth operations.
- Check cleanliness and proper setup of service areas.
- Train and coach team members on service standards and procedures.
- Maintain daily operational reports and records.
- Assist the F&B; Manager with administrative and operational tasks.