Job Title: Executive – Customer Success

Department: Customer Success Location: Bangalore Reporting To: Customer Success Manager Experience Required: 2–4 years of experience in Customer Success, Account Management, or Client Relationship Management, preferably in SaaS/HRMS/Enterprise Software.

About Company: greytHR is a full-suite HRMS platform that automates HR and payroll processes, ensuring compliance and security. With 50+ tools, it offers seamless ‘Hire-to-Retire’ solutions, powered by AI-driven analytics for enhanced employee experiences. Trusted by CFOs, loved by CHROs, and proudly Great Place to Work® Certified, greytHR serves 30,000+ clients across 25+ countries, managing over 3 million employees. As India’s leading HRMS provider, we are rapidly expanding in MEA and SEA markets with world-class, Made-in-India software. At greytHR, people come first. Our Great Place to Work® Certification reflects our commitment to fostering a high-trust, high-performance culture where employees are valued, empowered, and inspired to thrive.

Job Summary:





We are seeking a proactive and customer-centric Executive – Customer Success to strengthen client relationships and ensure product adoption, retention, and satisfaction. The role involves onboarding recent customers, guiding them through best practices, addressing escalations, and acting as a trusted advisor to maximize value from our solutions. The ideal candidate will possess strong communication skills, problem-solving ability, and the capability to work cross-functionally to deliver a seamless customer experience.

Key Performance Indicators (KPIs)

● Customer Health Score: Maintain 75-85% (healthy range) for assigned accounts.

● Net Promoter Score (NPS): Achieve +20 or higher.

● Customer Satisfaction (CSAT): Maintain 75-80%.

● Churn Rate: Keep below 10% annually.

● Adoption Rate: Increase feature utilization by 20% within 6 months.

● Renewal Rate: Achieve 90% renewal success for assigned accounts

Key Responsibili

📌 Customer Success Specialist (Bengaluru)
🏢 Greythr
📍 Bengaluru