Role & responsibilities
- To collect and retain postpaid customers in our network post Suspension across LOB's thereby lesser Churn and Bad debts.
- To ensure cost of collections is well managed within the AOP budget
- To manage day to day field operations through airtel partner teams across Pan India with the team of 6 Field collection managers handling multiple circles/states
- To increase width and depth of geographical coverage through partner team and thereby improving collections and win back.
- To ensure device recovery done through partner team for Fiber, Airfiber and IPTV are achieved with optimal cost for all not retained customers
- Rituals of field collection mgrs to be followed Meticulously without any deviations on field operations
- To ensure strict governance and build guard rails for continuous process improvement
- To ensure and implement Digital ways of working by partner team through Airtel works.
- High level of Cross functional engagement with cooperative approach coupled with VOC for design and strengthen existing process.




- Monthly twice market visit to be planned and share Visit report with observations & customer voice.
- Preparation and validation of Monthly performance and Timely Payouts to partners based on Commission payout policy.
- Publishing monthly Performance scorecards for his team and partner team members.
- To provide unpaid customer voices on 100% allocated suspended customer post visiting premises.
- To be a problem solver rather than highlighting problems.
- To be good in analytics, data inference and presentation skills is a must.
- Should have work experience in the field of collections, handling larger teams and Partner mgmt. in his previous portfolios.

Preferred candidate profile
- The candidate should have at least 7 years of relevant experience and be capable of managing collections operations across Pan India.
- Experience in churn management and customer retention is essential.
- The candidate should have managed a

📌 Collection Head (Delhi)
🏢 Airtel
📍 Delhi