Role Overview

The Regional Collections Manager will be responsible for leading and driving collection strategies across the state of Telangana . The role involves managing a large and diverse team of Collection Managers (CMs) and Area Collection Managers (ACMs) , along with endtoend oversight of collection agencies, vendor performance, and portfolio health .
The RCM will ensure robust process goverce, improved recoveries, and adherence to organizational compliance standards while delivering on regional collection targets.

Key Responsibilities 1. Team Leadership Performance Management
- Lead, mentor, and manage a team of Collection Managers and Area Collection Managers across Telangana.
- Conduct regular performance reviews, capability assessments, and provide necessary coaching to enhance team effectiveness.
- Ensure alignment of team members to regional and organizational collection goals.
- Drive productivity through planning, monitoring, and continuous improvement.

2. Portfolio Management
- Oversee Secured / Unsecured / SME / Consumer Fice portfolios as per business allocation.




- Monitor bucketwise delinquency, flow rates, and recovery trends across the region.
- Implement action plans for highrisk buckets and ensure timely resolution of critical cases.
- Analyze portfolio trends, highlight risks, and recommend corrective actions.

3. Agency Management
- Identify, onboard, and manage collection agencies , field executives, and vendors across Telangana.
- Ensure agencies adhere to compliance, code of conduct, and operational guidelines.
- Track agency performance through scorecards, KPIs, and regular performance reviews.
- Resolve escalations, disputes, or operational bottlenecks impacting field execution.

4. Compliance, Goverce Audit
- Ensure 100% adherence to Regulatory guidelines, RBI directives , and company compliance protocols.
- Implement audit recommendations and maintain strong control discipline across teams and agencies.
- Conduct field audits, agen

📌 RCM - Retail Secured Flows_Professional (Hyderabad)
🏢 Aditya Birla Insulators
📍 Hyderabad