Manager – COE, Business Intelligence & Account Performance

Central COE | Founder's Office

About Pepper

Pepper is building an
AI-native SEO and content growth platform
, combining strategy, technology, automation and AI to drive measurable business outcomes for customers.

This role sits within the
Founder's Office
, working on how the business is priced, resourced, delivered, measured and improved.

The Chance

We're looking for a
Manager, COE – Business Intelligence & Account Performance
to own the intelligence layer of the business.

This is a
business-facing, problem-solving role
, not a reporting role. You'll bring together account performance, delivery, commercial and client data to answer three questions:
What is happening? Why is it happening? What should we do about it?

You'll work closely with commercial, delivery, capability and finance leaders and be measured on business outcomes — not the number of reports produced.

What You'll Do
- Build a live intelligence layer combining
account, delivery, commercial and client signals
.




- Turn structured and unstructured data - including calls, decks, reviews and performance data into actionable insights.
- Build automated analysis and workflows so recurring reporting runs itself.
- Identify
account risks, retention opportunities and growth opportunities
early.
- Diagnose underperforming accounts and recommend specific actions to improve them.
- Work directly with business leaders to answer critical questions and influence decisions.
- Own data definitions and reconciliation to ensure the business has a
single source of truth
.
- Bring together commercial, delivery, SEO/GEO and margin data to understand account performance end-to-end.
- Be the person who can explain
why any account is performing the way it is, with evidence.

What We're Looking For
- 3–6 years
in BI, performance analytics, business operations, strategy or consulting.
- Strong business-facing analytical skills and comfort working with senior

📌 Manager - COE, Business Intelligence & Account Performance (Mumbai)
🏢 Pepper
📍 Mumbai