Job Summary

We are looking for an energetic and motivated professional to join our Customer Success team with preferred experience in a similar role. In this role, one must apply empathy and a unique ability to understand customer needs help directly drive FA s success.
Responsibilities
- Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
- Conduct in-depth training sessions for Client Project stakeholders on using the Product
- Assist with high severity requests or issue escalations as needed
- Guide client on product features and how to use them
- Drive Client Scale-Ups to reach enterprise level penetration
- Update client about new feature developments and enhancements according to client business requirements
- Monitor user product adoption and usage
- Configuration and demonstrating the product to client pre-execution, if needed




- Ensure customer satisfaction and build strong customer relationships Travel to client office location/ Client visit as per requirement
Qualifications
- Engineering graduates with 2-4 years of experience
- Excellent verbal & written communication & presentation skills
- Ability to multi-task and work in a challenging fast paced environment
- Go-getter attitude and a robust work ethic
- Proficient in MS Excel & PowerPoint
- Excellent problem-solving skills, attention to detail and solution-oriented attitude
- Enthusiasm about technology with demonstrated technical aptitude

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