Job Summary

We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to manage customer relationships throughout the real estate sales and post-sales journey. The ideal candidate should have solid communication, coordination, follow-up, and problem-solving skills with a good understanding of real estate customer handling.

Role & responsibilities
- Manage customer relationships from booking to possession and post-sales support.
- Handle customer queries, requests, complaints, and ensure timely resolution.
- Coordinate with Sales, Finance, Legal, Documentation, and Project teams.
- Maintain accurate customer records and update CRM software regularly.
- Coordinate site visits, bookings, agreements, payment schedules, and documentation.
- Follow up with customers regarding payments, registration, possession, and other formalities.
- Ensure timely communication of project updates, payment reminders, and important information.




- Maintain strong customer engagement and improve customer satisfaction.
- Prepare daily/weekly/monthly MIS and customer status reports.
- Track customer feedback and identify opportunities to improve the overall customer experience.
- Ensure proper documentation and compliance with company processes and policies.

Preferred candidate profile
- Excellent verbal and written communication skills.
- Strong customer relationship and interpersonal skills.
- Good follow-up and negotiation abilities.
- Strong coordination and problem-solving skills.
- Proficiency in MS Office/Excel and CRM software.
- Ability to manage multiple customers and tasks simultaneously.
- Good understanding of real estate sales and customer lifecycle will be an advantage.

📌 Customer Relationship Manager (Raipur)
🏢 RCP Infratech
📍 Raipur