Technical Support Engineer – Fuel & Camera
Job Summary

We are looking for a Technical Support Engineer with a primary focus on Fuel Monitoring and Vehicle Camera/Video solutions. The candidate will handle technical troubleshooting, client support, device-level validation, and coordination with internal teams for issue resolution.
Key Responsibilities
Primary Responsibilities – Fuel & Camera
- Troubleshoot fuel sensor, fuel level, fuel consumption, calibration, and fuel-related alerts.
- Troubleshoot camera features including Live Streaming, Snapshot, Playback, Audio, Intercom, and Channel availability.
- Perform basic device, wiring, power, SIM/network, and configuration checks.
- Analyze device logs, commands, responses, and data to identify the root cause.
- Validate data between device, server, API, database, and application.
- Coordinate with Development, Backend, DevOps, QA, and device suppliers for complex issues.
- Prepare clear RCA, troubleshooting steps, and resolution details for recurring/critical issues.
- Provide technical support through tickets, email, calls,



and remote access.
Secondary Responsibilities
- Basic knowledge of SQL/database queries and validation.
- Basic understanding of REST APIs and API responses.
- Basic networking and Linux troubleshooting.
- Support application configuration, updates, patches, and deployments when required.
- Maintain proper ticket documentation and ensure SLA/response-time compliance.
Required Skills
- 1–3 years of experience in Technical/Application/Device Support.
- Practical experience with GPS, IoT, Fleet Management, Telematics, Fuel Monitoring, or Vehicle Camera systems is preferred.
- Strong troubleshooting and analytical skills.
- Good understanding of hardware + software troubleshooting.
- Good verbal and written communication skills.
- Ability to work independently and coordinate with multiple technical teams.
- Comfortable working in rotational/off-hour shifts when required.
Valuable to Have
- Knowledge of

📌 Technical Support Executive (Valsad)
🏢 Uffizio
📍 Valsad