Job Summary

We are looking for an experienced Service Operations Team Lead – Installation to manage and supervise field installation teams, ensuring timely and quality delivery of FTTH/Internet connections. The candidate will be responsible for team productivity, installation SLA, customer satisfaction, technical coordination, and daily operational performance.

Key Responsibilities
- Lead and supervise FTTH/Internet installation field teams.
- Plan and allocate daily installation and service activities to technicians.
- Monitor installation SLA, productivity, quality, and closure rate.
- Ensure new connections are installed within the committed timeline.
- Coordinate with Sales, NOC, Customer Care, Stores, and Network teams.
- Monitor pending, delayed, and failed installation orders and take corrective action.
- Ensure proper fiber routing, splicing, ONT configuration, router installation, and connectivity testing.
- Conduct field audits to ensure installation quality and compliance with company standards.
- Handle escalated technical and customer issues related to installation.




- Monitor technician attendance, field movement, productivity, and job completion.
- Ensure proper utilization and availability of installation tools, materials, ONTs, fiber, connectors, and other equipment.
- Maintain daily installation reports and performance dashboards.
- Train and mentor installation technicians on technical procedures and customer handling.
- Identify recurring installation issues and implement corrective measures.
- Ensure compliance with safety procedures while working at customer premises and field locations.
- Achieve installation targets and improve First-Time-Right (FTR) performance.

Required Skills
- Strong knowledge of FTTH/FTTx, GPON, fiber optics, ONT/ONU, OLT, and networking basics.
- Experience in fiber installation, splicing, testing, and troubleshooting.
- Valuable team management and field operations skills.
- Ability to handle multiple installation teams

📌 Service Operation Team Lead (Coimbatore)
🏢 SKYPLAY IPTV SERVICES PRIVATE
📍 Coimbatore