An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence
Overview

The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. Additionally, this position will be responsible for responding to alerts from servers, applications, and network and assigning to appropriate support personnel.
Responsibilities

Customer service skills such as; patience, attentiveness, attention to detail, and clear communication are vital and Windows/MAC PC, and general end user support in a variety of technologies are required. Our customer services desk provides end-user support for proprietary business applications and standard (off the shelf) client software. Job responsibilities include, but are not limited to the following;
- The IT Service Desk and Network Operations Team is 24x7x365 in support of internal and external customers.



*The schedule for this position is Tuesday through Saturday, 2:30 PM to 11:30 PM US Eastern Time (assumes one hour of breaks and eight hours of working time). This equates to Wednesday through Sunday, 12:01 AM to 9 AM India Time.* *Must be versatile to work other shifts and holidays as needed for coverage purposes.*
- Excellent work ethic, time management, and strong customer focus are key skills required to perform this function successfully.
- Monitor and respond to multiple channels of customer communication including chat, email, and phone.
- Accurately entering/updating tickets into a ticketing system, assigning the tickets per a documented schedule or process, and calling technicians as required to support issues.
- Support the following types of calls, questions, or tickets (not all-inclusive):
- IT Desktop Applications (ex. Outlook, Microsoft Office, VPN software, Windows/MAC OS)
- IT Infrastructure (ex. telephones, networ

📌 Customer Service Rep II (Indi)
🏢 Transaction Network Services
📍 Indi