1. Sales & Business Performance
- Manage overall performance of 4–5 assigned Hatti Kaapi outlets.
- Drive achievement of monthly sales, transaction, average bill value and growth targets.
- Analyse daily/weekly/monthly sales and identify gaps and corrective actions.
- Develop store-wise action plans to improve revenue and profitability.
- Drive promotions, upselling, cross-selling and local store marketing initiatives.
2. Store Operations
- Ensure smooth day-to-day operations across all assigned stores.
- Ensure compliance with company SOPs, operational standards and service processes.
- Conduct regular store visits and operational audits.
- Ensure food quality, beverage consistency, presentation and service standards.
- Monitor opening/closing procedures, cash handling, billing and inventory controls.
- Ensure equipment is properly maintained and downtime is minimised.
3. Manpower Management
- Plan manpower requirements based on store sales and business volume.
- Ensure optimum manpower deployment and control manpower cost.
- Monitor attendance, absenteeism,
shift scheduling and productivity.
- Coach Store Managers/Unit Heads and build a robust second line.
- Identify training needs and coordinate with HR/Training teams.
- Control attrition and improve employee engagement.
4. Cost & Profitability
- Monitor store-level food cost, wastage, manpower cost and operating expenses.
- Identify opportunities for cost reduction without affecting customer experience.
- Control food/raw-material wastage and pilferage.
- Ensure proper stock rotation, FIFO and inventory accuracy.
- Review store profitability and take corrective action for underperforming outlets.
5. Customer Experience
- Maintain high standards of customer service across all stores.
- Monitor customer feedback, complaints and online reviews.
- Resolve customer complaints quickly and ensure corrective actions.
- Drive repeat business and customer loyalty.
6. Food Safety & Compliance
- Ensure compliance with