Job Title: Education Sales Counselor / Inside Sales

Work Details
- Location:
In office, Santacruz, Mumbai (Head Office)
- Days:
6-day work week (one weekly off on a rolling basis)
- Timing:
10:00 AM – 7:00 PM

Role Overview

As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine.

Key Responsibilities

AreaWhat You’ll Do

Lead Engagement & Conversion

Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.

Upsell & Cross-Sell

Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.

Product Mastery

Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.

Pipeline Management

Maintain accurate CRM records; track follow-ups, deal stages,



and daily call metrics for clear reporting.

Customer Experience

Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.

Market Feedback Loop

Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.

Key Performance Indicators (KPIs)
- Daily Call Activity:
Minimum 80–100 connected calls (new + follow-ups).
- Lead Conversion Rate:
15–20% of qualified leads converted to paying customers.
- Monthly Revenue Target:
Achievement of assigned sales quota through enrollments.
- Follow-Up Discipline:
100% CRM updates, timely task completion, and zero lead leakage.
- Upsell / Cross-Sell Contribution:
% of revenue from advanced programs or bundles.
- Customer Satisfaction:
Positive feedback scores from parents post-enrollment.

Must-Have Qualifications
- Fluent English & Hindi; clear, engaging phone presence

📌 Education Sales Counselor (Mumbai)
🏢 h3 Technologies
📍 Mumbai