Role & responsibilities

We are looking for an experienced Oracle Fusion Lead to join our Corporate Finance Technology (CFT) team. This role is responsible for providing first-line functional support for Oracle Fusion cloud ERP

application, managing stakeholder expectations, and supervising a team of support analysts. The ideal candidate will possess strong domain knowledge, excellent problem-solving skills, and the ability to lead and coordinate support operations effectively.

As a Lead in Oracle Fusion Support, your responsibilities will include:

Functional Support & Issue Resolution
- Provide expert-level support across Oracle Finance Cloud modules: GL, AP, AR, Fixed Assets, Expenses, Cash Management, Transaction Tax, Intercompany, and BPM Approvals.
- Understanding of self-service procurement, approval workflows, Contract module, RFQ, receipt processing, Supplier management, etc will be an added advantage
- Troubleshoot complex issues across the Procure-to-Pay (P2P) and Record to Report (R2R) lifecycle.
- Good to have technical understanding of BIP, OTBI, OIC, VBCS, etc




- Analyse and resolve ServiceNow tickets, adhering to SLAs.
- Address functional issues through configuration changes and educating users on tool capabilities.
- Support version upgrades and lead service reviews with vendor.

Business Engagement and Change Process
- Support the end user training sessions on Oracle Fusion new processes and functions.
- Promote awareness of audit and compliance principles in daily operations of the team.
- Evaluate current requirements by coordinating with business stakeholders and manage and co-ordinate the implementation lifecycle.

Stakeholder Management
- Act as a primary point of contact for business users regarding Oracle Fusion-related queries and issues.
- Communicate effectively with stakeholders to understand requirements, manage expectations, and provide timely updates on issue resolution.
- Participate in change management discussions and impact assessme

📌 Oracle Fusion Financial Consultant (Mumbai)
🏢 Credence HR Services
📍 Mumbai