Senior Operations Manager – Import/Export, Documentation & Client Relations

Job Summary:

We are seeking an experienced Senior Operations Manager to oversee global supply chain operations, direct international trade documentation, and lead client relationship management. This role requires end-to-end management of import/export logistics, absolute regulatory compliance, effective workflow design, and proactive client retention strategies.

Key Responsibilities

1. Import/Export Operations & Logistics Management
- Oversee multi-modal international freight operations (air, ocean, customs clearance, and inland distribution).
- Optimize end-to-end supply chain pipelines to minimize transit times, lower demurrage costs, and maintain target profit margins.
- Audit and negotiate contracts with freight forwarders, carriers, customs brokers, and third-party logistics (3PL) providers.
- Address supply chain bottlenecks, transport delays, or customs holds with immediate corrective action plans.

2. Trade Documentation & Regulatory Compliance




- Ensure total compliance with local and international trade laws, customs regulations, and export controls.
- Direct the preparation and validation of critical shipping documents, including Bills of Lading, Commercial Invoices, Packing Lists, Certificates of Origin, Letters of Credit (LCs), and Import/Export Licenses.
- Serve as the internal authority for Harmonized System (HS) code classification, duty rates, free trade agreements (FTAs), and tariff structures.
- Establish standard operating procedures (SOPs) for document accuracy to avoid clearance delays and statutory penalties.

3. Client Relationship Building & Key Account Management
- Serve as the senior point of escalation for key clients, building long-term partnerships through transparent service delivery.
- Conduct regular operational reviews with major accounts to assess performance metrics, identify growth areas, and address service challenges.
- Partner with sales and accoun

📌 Senior Operations Manager (Chennai)
🏢 CHYOWE
📍 Chennai