Key Responsibilities
- Conduct periodic customer visits across the installed base to strengthen customer engagement and identify service/business opportunities.
- Execute branded services activities and generate enquiries for service contracts, retrofits, spares, and annual maintenance opportunities.
- Coordinate with DM/RSM and TSF teams for effective aftermarket service support and customer issue resolution.
- Carry out commissioning, installation, troubleshooting, breakdown maintenance , and servicing of thermal/heating equipment including oil & gas burners, boilers, and heat exchangers.
- Ensure timely service delivery and maintain high levels of customer satisfaction and lifecycle value realization.
- Identify potential revenue opportunities through service upgrades, spare recommendations, and system optimization.
- Prepare service reports, visit reports, root cause analysis, and maintain proper service documentation.
- Support customers with technical guidance, operational improvements, and preventive maintenance recommendations.
- Maintain robust adherence to safety standards,



quality norms, and company service protocols.
- Build and maintain long-term customer relationships to improve repeat business and service retention.

Desired Candidate Profile
- Diploma / BE / B.Tech in Mechanical, Electrical, Instrumentation, or related engineering discipline.
- 5 12 years of experience in aftermarket service, field service, or technical support within industrial heating/thermal products.
- Hands-on experience in:
- Oil & Gas Burners
- Boilers
- Heat Exchangers
- Heating Systems / Thermal Equipment
- Strong exposure to commissioning, troubleshooting, installation, and maintenance activities.
- Experience in aftermarket sales/service revenue generation will be preferred.
- Good communication and customer-handling skills.
- Willingness to travel extensively for customer visits and site support.

Disclaimer: This job description has been sourced from a public domain and

📌 Aftermarket Sales Engineer (Hyderabad)
🏢 Agile Technology
📍 Hyderabad