We are looking for a robust, hands-on Showroom Operations Manager to take complete ownership of our Bilimora showroom.
This is not just a Sales Manager role. We are looking for a business-oriented leader who can independently manage Sales, People, CRM, Stock, Finance, Customer Experience and Daily Operations.
The ideal candidate should have strong automobile dealership experience, with 4-wheeler dealership/showroom experience preferred.
What You Will Own
Sales & Business Performance
- Drive monthly, weekly and daily sales targets.
- Monitor Enquiry → Follow-up → Test Ride → Booking → Retail conversion.
- Improve team productivity and conversion ratios.
- Drive Finance, Insurance, Accessories and other revenue opportunities.
Showroom Operations
- Take complete ownership of daily showroom functioning.
- Ensure discipline, attendance, grooming and proper work allocation.
- Ensure all showroom SOPs and processes are followed.
- Maintain professional showroom presentation and customer experience.
CRM & Customer Follow-up
- Ensure 100% enquiry and follow-up discipline.
- Monitor hot leads, pending follow-ups and ageing enquiries.
- Ensure no customer enquiry is missed.
- Review CRM performance daily and take corrective action.
- Drive WhatsApp and calling follow-ups with proper documentation.
Team Leadership
- Lead, motivate and develop the showroom team.
- Conduct daily morning briefings and end-of-day reviews.
- Set individual responsibilities and targets.
- Identify underperformance and take corrective action.
- Build a culture of ownership, discipline and accountability.
Stock & Delivery Control
- Maintain complete control over vehicle stock.
- Monitor model, variant and colour availability.
- Coordinate vehicle inward, allocation and delivery.
- Ensure physical stock and system records are accurate.
- Identify fast-moving and slow-moving models.
Finance, Insurance & Documentation
- Monitor finance cases from enquiry to disbursement.
- Coordin