Company Description
Panachamoottil Honda is a retail automotive dealership based in Kollam, India, specializing in Honda two-wheelers and related services. The company focuses on providing reliable sales and service support to local customers, emphasizing quality, safety, and customer satisfaction. Team members work in a fast-paced environment that values integrity, efficiency, and clear communication. Panachamoottil Honda offers opportunities to grow within the automotive service and dealership operations field for individuals who are committed to excellence and continuous improvement.

Role Description
The GM Service role is a full-time, on-site position based at the Panachamoottil Honda dealership in Kollam. The individual in this role oversees the day-to-day operations of the service department, including managing service staff, monitoring workflow, and ensuring timely completion of service jobs. Responsibilities include planning and implementing service processes, coordinating with parts and sales teams, and maintaining service quality standards and safety protocols.



The GM Service interacts with customers to address service-related inquiries, resolve escalations, and promote a positive customer experience. The role also involves tracking key performance indicators, preparing service reports, managing budgets, and driving initiatives that improve efficiency, productivity, and profitability.

Qualifications
- Solid leadership and team management abilities, including experience overseeing service or operations teams.
- Solid knowledge of automotive service operations and workshop processes; Honda two-wheeler experience is an advantage.
- Proficiency in customer service, with skills in handling escalations, communicating clearly, and maintaining long-term relationships.
- Competence in planning, organizing, and monitoring service workflows, with attention to quality, safety, and compliance.
- Ability to analyze service performance data, prepare reports, and use b

📌 GM Service (Kollam)
🏢 PANACHAMOOTTIL HONDA
📍 Kollam