Job Description
As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.

Responsibilities
- Banking chat customer care skilled focus on Customer First Resolution, owning and solving the customers inquiry
- Ensuring we resolve customer queries/issues to the best of our ability




- Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction
- Deliver on Employees, Customer and Shareholder metrics as per goals
- Adherence to Quality and Compliance guidelines
- Communicates Effectively and have ability to recognize tone and mood of customer through written communication
- Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication
- End to end customer service via chat servicing
- Ability to Address 2-3 conversations simultaneously

Qualifications
- Bachelor’s degree
- Not more than 5 years of difference between highest education degree completion date and Joining date
- Should not have enrolled in any prior Government Apprenticeship programs
- Strong attention to detail and accuracy
- Good communication and interpersonal skills
- A willingness to learn and adapt to new tasks and challenges
- Ability to maintain con

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram