Job Title:
Assistant Vice President (AVP) – Facilities & Operations

Company:
MyBranch Services

Location:
Belapur, Navi Mumbai

Experience:
12–15 Years

Joining:
Immediate Joiner Preferred

Position Overview

MyBranch Services is seeking a strategic and results-driven
AVP – Facilities & Operations
to oversee and scale our national footprint. Based at our Belapur head office, you will lead Pan-India facility operations, infrastructure management, and branch execution. You will drive operational excellence, build high-performing distributed teams, and ensure an exceptional client onboarding experience that delivers long-term member delight across all co-working locations.

Key Responsibilities

Pan-India Operations & Infrastructure Management
- Oversee end-to-end facility management, site operations, maintenance, and infrastructure for multiple co-working branches across India.
- Standardize Operating Procedures (SOPs), safety compliance, vendor management, and utility monitoring across all regional nodes.
- Manage operational budgets, capital expenditures (CapEx),



and operating expenses (OpEx) to maximize cost efficiency without compromising quality.

Client Onboarding & Service Excellence
- Design and execute a seamless client onboarding journey to ensure first-day readiness and long-term member retention.
- Establish transparent service-level agreements (SLAs) and key performance indicators (KPIs) to elevate member experience and rapidly address facility escalations.
- Measure and drive high Net Promoter Scores (NPS) across all client touchpoints.

Leadership & Distributed Team Management
- Lead, mentor, and build regional facility managers, community team members, and ground staff spread across diverse branch locations.
- Implement performance management frameworks, clear reporting structures, and capability-building initiatives.
- Drive cross-functional alignment between IT, Admin, Procurement, Projects, and Business Development.

Candidate Profile & Qualifications
-

📌 Assistant Vice President (Navi Mumbai)
🏢 MyBranch
📍 Navi Mumbai