Role & responsibilities
- Own end-to-end technology/service delivery across multiple projects, programs, accounts, or business units, ensuring delivery against scope, timelines, quality, SLAs, and financial targets.
- Develop and execute delivery strategies aligned with business objectives, client expectations, and organizational priorities.
- Lead large, distributed, and cross-functional teams across engineering, product, operations, infrastructure, cloud, and support functions.
- Serve as a senior escalation point for critical delivery, operational, client, and technology issues.
- Establish delivery governance, operating processes, KPIs, SLAs, dashboards, and performance-management mechanisms.
- Manage budgets, resource allocation, capacity planning, utilization, margins, and delivery costs.
- Build and maintain solid relationships with CXOs, business leaders, clients, partners, and senior stakeholders.
- Drive continuous improvement, automation, operational excellence, and adoption of Agile/DevOps and modern technology practices.
- Oversee risk, dependency, issue,



and change management across complex technology programs.
- Manage third-party vendors, technology partners, contracts, and service providers to ensure delivery performance.
- Support account growth, renewals, solutioning, proposals, RFPs, and new business opportunities in partnership with sales and business-development teams.
- Define and execute technology transformation and modernization initiatives across cloud, applications, data, infrastructure, cybersecurity, and digital platforms.
- Ensure compliance with organizational policies, security standards, regulatory requirements, and contractual obligations.
- Develop leadership pipelines, mentor senior managers and delivery leads, and build a high-performance delivery culture.
- Present delivery performance, financials, risks, strategic initiatives, and improvement plans to executive leadership.

Preferred candidate profile
- 8 to 13 years of exper

📌 Director Delivery (India)
🏢 Good Co India
📍 India