Customer Success Manager

Location:
Bengaluru (On-site)

Work Model:
Work From Office (WFO)

Employment Type:
Full time

About the Role

At Netcore, we partner with leading global brands to deliver Agentic AI-powered customer engagement at scale. We are looking for a business-oriented
Customer Success Manager
with proven experience in
B2B SaaS / MarTech solution selling and enterprise account management
, particularly across
BFSI, FinTech, Retail and E-commerce
.

This role is for someone who can build trusted relationships with senior stakeholders, understand complex business needs, drive product adoption and value realization, and take ownership of
retention, renewals, expansion, and revenue growth
.

What We’re Looking For (Must have)
- 3–6 years of relevant experience in B2B SaaS / MarTech, with strong exposure to solution selling and enterprise account management.
- Proven experience managing
enterprise accounts across BFSI, FinTech, Retail, and/or E-commerce
.
- Demonstrated ownership of
QBRs, MBRs, renewals, upsell, cross-sell, and revenue/expansion targets
.




- Strong track record of driving
customer retention, account growth, and commercial outcomes
.
- Ability to understand customer business challenges and translate them into relevant
SaaS / MarTech solutions
.
- Strong executive communication, presentation, negotiation, and stakeholder management skills.
- Ability to build relationships with CXOs and influence senior decision-makers.
- Strong analytical ability with the capability to translate data into clear business narratives and recommendations.
- Comfortable operating in a high-accountability,
WFO environment
.

What You’ll Do (Role and responsibilities)
- Own end-to-end customer success for a portfolio of
enterprise BFSI, FinTech, Retail, and E-commerce accounts
, with clear accountability for retention, renewals, and growth.
- Build and manage relationships with CXOs and senior business stakeholders, understanding their business models, KPIs, and gr

📌 Customer Success Manager (Bengaluru)
🏢 Netcore
📍 Bengaluru