Responsibilities for this role include but are not limited to:

• Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for

storage and backups related processes.

• The position involves taking a leadership role with customer teams and internal teams to resolve

Storage problems, maintain managed backup operations and, when necessary, to return

systems to operational status.

• The job also involves leading communication between technical teams, customer and internal

organization to fulfill customer needs and accomplish customer satisfaction.

• Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on

complex Storage Solutions including DDN or Cray Storage hardware and software. Knowledge on

Backup software, backup & recovery concepts will be added advantage.

• Demonstrate a thorough technical and business understanding of clients needs, including how

those pertain to DDN or Cray products and services.

• Write, proofread and submit knowledge-base articles.





• Provide status and progress reports for Storage & backup environment related activities and

tasks on regular / periodic basis.

• Clearly communicate complex technical topics to the varied knowledge levels of external

customers.

• Develop positive and trustworthy relationships with customers and Account Teams.

• Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished.

• Provide reliable information: Builds credibility in a resource role by remaining factual and timely

in providing information; maintains his sources for quick access to time-sensitive information

and to stay abreast of recent developments; proactively educates customers or shares information

as part of the service they deserve.

• Constantly seeks information that will be useful but is not readily available to colleagues; enjoys

being sought for advice and instruction; spends the time to build a base of knowledge that

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📌 Luster Storage Admin (Bengaluru)
🏢 Talworx Solutions
📍 Bengaluru