Job Summary

Job Title: Customer Service Representative

Qualification: Any Graduate and Above

Relevant Experience: 1 4 Years
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, chat.
- Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a deep understanding of products/services to provide accurate information to customers.
- Document customer interactions, transactions, comments, and complaints in the CRM system.
- Identify and escalate priority issues to the appropriate team or supervisor.
- Follow communication procedures, guidelines, and policies.
- Process orders, forms, applications, and requests efficiently.
- Collaborate with internal teams (sales, logistics, technical support, etc.) to ensure a seamless customer experience.
- Contribute to team effort by achieving individual and team performance goals.
- Provide feedback on the efficiency of the customer service process.
Must Have Skills




- Experience in a customer service role (Voice and blended).
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency with CRM systems and customer service tools.
- Positive typing speed and accuracy for chat/email-based interactions.
- High level of empathy, patience, and professionalism when handling customers.
- Ability to work in a fast-paced, team-oriented environment.
- Basic computer literacy and familiarity with MS Office (Excel, Word, Outlook).
- Strong time management and organizational skills.
Good Have Skills
- Handling customers, Proficiency with CRM systems and customer service tools
Location

Bangalore, Karnataka, India
Details
- Mode of Interview: Virtual
- Shift Timing: General Shift
- Mode of Work: Work From Office
- Job Type: Permanent

Disclaimer: This job description has been sourced from a public d

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