Role & responsibilities

The opportunity
This opportunity is a full time permanent role in Customer Excellence based in
Goregaon, Mumbai, suited for a high performing engineering graduate from a Tier-
1 institution with 24 years of experience. The role focuses on product control, KPI monitoring, automation, compliance, stakeholder coordination, and process standardization. It offers strong exposure to data-driven product management,regulatory reporting, audit readiness, and cross-functional collaboration.Candidates can apply technical skills in SQL, Excel automation, Python, APIs, webapplications, Docker, Kubernetes, and AI-led workflow improvement to buildscalable solutions that improve product success rates and create measurablebusiness impact within a structured organization.

Job details

•Job Title: Senior Associate Control & Monitoring
•Division: Customer Excellence
•Years of Experience : 2-4 years
•Education : Full time Engineering Graduate / Postgraduate/ in any stream from a Tier-1 College/ University in India
•Location : Goregaon- Mumbai, Full-Time (Work from Office)





Key responsibilities
General Purpose

•Product Portfolio Management Analyze Data to drive insights to identifyproblem areas, suggest areas of improvement, develop solutions & tools inhouse to connect to other apps to automate routine tasks, take ownership for driving overall product success rate.
•Manage day-to-day relationships with internal & external
partners/stakeholders.
•Take lead in identifying system level gaps and bridge gaps by architecting &deploying; technical solutions incorporating various techniques and platforms which can bring permanent solutions to recurring issues, reduce man hours, improving success rate.
•Ensure standardization of processes, documentation and creating product value proposition.
•Periodic structured ecosystem connect for discussing the status of the feature with ecosystem players and understanding ground level challenges.

Principal Accountabilities

•Monit

📌 Senior Associate Control (Mumbai)
🏢 National Payments Corporation Of India (NPCI)
📍 Mumbai