FlowSportsLife is a growing sports-tech-driven academy operating badminton and football academies across Delhi-NCR. Our coaching, attendance, scheduling and parent communication are powered through our own technology platform.

We are looking for a
CRM Executive
who will be the first point of contact for parents and will take ownership of the complete enquiry-to-enrolment journey.

Key Responsibilities
- Handle
inbound and outbound calls
for recent enquiries, trial bookings, follow-ups and renewal reminders.
- Manage leads end-to-end --> from
enquiry → trial → enrolment
.
- Maintain and update the
CRM and FlowSportsLife app
in real time, ensuring every call, status and follow-up is properly recorded.
- Respond to
WhatsApp enquiries
promptly and professionally.
- Coordinate with coaches and operations teams for
trial scheduling, batch allocation and parent queries
.
- Maintain accurate CRM data with correct venue, sport and lead details.
- Prepare daily and weekly reports covering
calls, connections, trials booked, conversions and drop-off reasons
.

Requirements
- Fluent in




Hindi and English
, both spoken and written.
- Good communication skills with a confident and professional phone presence.
- Basic knowledge of
Google Sheets / MS Excel
.
- Comfortable using WhatsApp Business, smartphone applications and CRM software.
- Strong follow-up discipline and attention to detail.
- Comfortable working
6 days a week, on-site in Gurugram
.
- Freshers are welcome to apply.

Good to Have
- Experience in tele-calling, inside sales, admissions, EdTech, fitness or academy operations.
- Previous experience working with a CRM.
- Interest in badminton or football.
- Ability to manage high call volumes while maintaining quality conversations.

What We Offer
- Opportunity to work with a growing
sports-tech brand
.
- Training on our CRM and technology platform.
- Direct ownership of the enquiry-to-enrolment journey.
- Fixed salary + performance incentives
based on conversions.

Location

📌 Customer Relationship Management Executive (Gurugram)
🏢 FLOW Sports Life
📍 Gurugram